Shipping & Returns
**PLEASE NOTE due to the current Corona Virus you may encounter delays to some deliveries, please rest assured we are doing what we can to keep business running as smoothy as possible whilst prioritising the health and safety of our staff. If you have an urgent enquiry, please do not hesitate to contact us before you order**
As standard, Nook London aims to ship orders the same day. The earlier in the day the order is placed, the more likely it will be dispatched that day… so don’t hesitate – place your orders
All orders ship from our distribution center in the UK, full tracking will automatically be sent once dispatched and you will be able to track your order online.
POST BREXIT EU DELIVERIES:
In accordance with current guidelines, as of January 2021 we will not be charging VAT shipments being sent to the EU, instead, local import tax will be charged on these shipments in the destination country; in effect the pricing will change very little from before; it is just the process that will alter ever so slightly.
We have absorbed the additional EU delivery cost, but there may be an admin fee charged by the courier for processing the import. This is dependent on each courier and the delivery location, unfortunately this is not a fixed cost, but we estimate it to be approximately around £10.
Currently there are some delays to EU shipments due to certain courier services being suspended. In order to help curtail any delays to customers shipments we are absorbing the cost of shipping EU orders by air if required, whilst the disruption to road delivery services is resolved.
EXPECTED DELIVERY TIMES:
UK: Next Day (working days/ Could be 1-3 days)
Ireland & Republic of Ireland: 2-4 days (working days)
Europe: 3-7 days (working days)
Worldwide: 4-8 days (working days)
Please note: All delivery time times are estimates and are not 100% guaranteed, we give as accurate delivery times as possible and when possible will inform you of any delays.
Please see below for upgrades and urgent orders:
Customs & additional Charges:
The following countries will incur an additional £21.75. surcharge. Herzegovina, Italy – San Marino, Norway and Switzerlad.
Post brexit EU deliveries: There will be import duty and tax to pay on imports and an admin fee charged by the courier, We will not charging VAT on any orders to the EU.
All import duty and local taxes incurred when importing orders will be a cost bore by the customer.
We offer free delivery on all UK orders over £75 and all EU orders over £100. Orders will be sent via the above standard delivery methods.
URGENT ORDERS & UPGRADES
Just can’t wait for your Nook London order? Let’s see if we can help speed things up… Pop us an email at firstname.lastname@example.org
European Express options:
For urgent orders within Europe, we can upgrade the standard delivery to an Air Express option. Please email for an accurate quote and delivery estimate.
We offer a UK Saturday delivery upgrade, please select this option at checkout.
Next Day Delivery Services:
We offer a UK 10am next day delivery upgrade and also a 12pm next day delivery upgrade, please select this option at checkout.
OUR DELIVERY PARTNERS:
Parcelforce, Royal Mail and DPD
All UK items will be sent via Parcelforce, Royal Mail or DPD, a fully tracked courier service that deliveries Next Day as standard. Various upgrades are offered, please enquire for details.
*Please note the delivery details stated here are for Nook London brand products, delivery may differ for other items available on the site – in this instance delivery details will be stated in the product listing and on checkout. Please call in advance if you require further info – and we’ll do what we can to help.
If your order isn’t correct for any reason then don’t worry we’re happy to help and accept no quibble returns,
The products being returned must be fully packaged in complete undamaged packaging wiht tags and the item must be unused in sellable condition.
Whatever the reason for the return please email the team at hello[a]nooklondon.com and we’ll be happy to assist you wiht the returns process.